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oneout.id

Data Deletion

Effective October 15, 2026

You can ask for all your data in oneout.id to be deleted at any time. Email halo@oneout.id. We confirm within 3 x 24 hours and complete deletion within 30 days.

1.How to request deletion

You can use either of these options:

  1. By email. Send an email to halo@oneout.id with the subject "Data Deletion Request". Include your name, registered email or WhatsApp number, shop or business account name if any, and the data you want deleted. Send it from your registered email or number so we can verify the request comes from you.
  2. In the app (once the Service is available). Open Settings, choose Account, then Delete account and all data. You can also export your data first.

This English version is provided for convenience. If it differs from the Indonesian version, the Indonesian version prevails.

2.Data from Facebook, Instagram, WhatsApp, and other platforms

If you connected a Meta account or another platform to oneout.id, you can revoke our access directly from that platform. Once access is revoked, we can no longer retrieve new data from that account.

  • Facebook: go to Settings & privacy, choose Settings, then Business integrations or Apps and websites, select oneout.id, and choose Remove.
  • Instagram: go to Settings, then Website permissions or Apps and websites, select oneout.id, and choose Remove.
  • WhatsApp Business: disconnect oneout.id from your WhatsApp Business account settings in Meta Business Suite, or ask us to disconnect it by email.
  • Google or YouTube: revoke access on the Google account permissions page.
  • TikTok, LinkedIn, X, and marketplaces: revoke access from the connected apps menu in each platform's settings.

Revoking access does not delete data already stored in oneout.id. To delete it, send a request using one of the options in section 1.

3.If you are a buyer or follower of a shop

If you have sent a DM, comment, or WhatsApp message to a shop that uses oneout.id, that shop is the controller of your data. You can ask the shop for deletion, or contact us directly at halo@oneout.id with the shop's name and the account or number you used. We will delete your conversation data within 3 x 24 hours after the request is verified and let the shop know.

4.What happens after you request

  1. We confirm that we have received your request within 3 x 24 hours.
  2. We verify your identity to prevent deletion by someone who is not authorized.
  3. Data is deleted from our main systems within 30 days of verification. Backup copies are deleted automatically on the backup cycle, within a further 30 days at most.
  4. We send you a confirmation once deletion is complete.

5.What is deleted and what is kept

Deleted:

  • Account and profile data, team member data, and access tokens to connected platforms.
  • Content, photos, videos, voice notes, catalogs, Brand DNA, and drafts.
  • DM conversations, comments, and buyer messages stored in oneout.id.
  • Reports and statistics linked to your account.

Kept:

  • Transaction records and invoices, for as long as required by tax regulations.
  • Data needed to resolve disputes or meet legal obligations.
  • Statistics that have been anonymized and can no longer be linked to you.

Content already published on Instagram, Facebook, TikTok, or other platforms is not removed from those platforms. Delete it directly from your account on that platform if needed.

6.Contact

Questions about data deletion can be sent to halo@oneout.id. Full details about how we process data are in our Privacy Policy.

PT Sigma Asia Nusantara
Epiwalk Office Suite Lt. 5 Unit A501, Jl. HR Rasuna Said, Karet Kuningan, Setiabudi, Jakarta Selatan 12940